Niagara Falls Tours FAQ
How long is the Niagara Falls tour?
Niagara Falls tours are around 9 hours long. Pickup is around 7:15 – 8 am and return is around 4:30 – 5:30 pm, depending on traffic.
Where is the meeting or pick-up point?
We pick-up near every central Downtown Toronto location, in Mississauga and near Pearson Airport. You can select your hotel or nearest meeting point when booking your tour. If you are not sure which location is closest to you, write in your address and we will find your closest meeting point and email it to you. The walk to meet us is just a few minutes away from every popular tourist area in Downtown Toronto. To view a list of all of our pick-up points and images of each location, click here.
What kind of buses do you use?
We use new model minibuses that are 2016 or newer. All buses are upgraded for comfort and have air conditioning. On the day of your tour, you will see either a white or black bus with QUEEN written on it.
How many people will be in the tour group?
We use minibuses with group sizes of up to 13 or 24. We do not use large coach buses or take more than 24 guests like other tours.
How much time do we have in Niagara Falls?
You will have approximately 3 hours of free time in Niagara Falls. This is enough time for one or two activities, plus sightseeing. The Hornblower boat ride will take about an hour in total. The Skylon Tower will take about 1 hour. Journey Behind the Falls will take about 1 to 1.5 hours depending on lines. The helicopter ride is available upon request.
Do I need to pre-purchase tickets for activities like the Hornblower boat ride?
No. We arrive early in Niagara Falls before other tour groups and large groups, so lines are not long. There is no reason to pre-purchase tickets because line skip is not available. You can decide on the day of your tour which activities to participate in. Options include the Hornblower boat ride, a helicopter ride over the Falls, the Skylon Tower or Journey Behind the Falls.
When does the Hornblower boat ride operate?
In 2020, the expected dates that the boat will be operating are April 1st to December 31. This may vary by a few days depending on weather conditions.
What is the benefit of departing early?
You will avoid heavy rush hour traffic in Toronto. There won’t be big crowds in Niagara Falls at the time we arrive. You will return to Toronto early enough to enjoy a full evening in the city.
Will there be enough time to do multiple activities in Niagara Falls?
There is time for 1 activity to be guaranteed. Usually you will be able to do a second activity depending on liens and daily conditions. Most people choose to do just the Hornblower boat ride in the summer or Journey Behind the Falls in the winter. You can do either of these activities with the Skylon Tower. Doing both the boat ride and Journey Behind the Falls in the same day is not guaranteed. The waitlist for Journey Behind the Falls is sometimes long and they do not sell advance tickets.
Is it possible to be dropped off at a different pickup point?
Yes. Tell your tour guide in advance that you wish to be dropped off somewhere else and they will take you.
Can I stay in Niagara Falls after the tour?
No. We only offer tours that return to Toronto. If you stay in Niagara Falls you will miss the second half of the tour because we cannot return to the hotel area once we depart in the afternoon.
Are private tours available?
Yes. Private tours are available for groups of up to 24 (or more in separate buses). We offer custom itineraries upon request. Click here to learn more about our private Niagara Falls tour options and to send your request. We will email you a proposed schedule and quote. We often cater to corporate teams, private parties and large groups. Private tours are not recommended for smaller groups as you will need to rent out one of our buses for the day. Smaller groups should consider joining our regular small group tour.
Can the bus hold luggage?
Large luggage will not fit. Small bags or carry ons can fit.
Is the bus wheelchair accessible?
No. Foldable wheelchairs are permitted if they are thin enough to fit in-between a seat.
Can infants join the tour?
Infants can join. No ticket is needed if they sit on your lap. You can bring a child seat with the purchase of a child ticket. Please let us know in advance if you wish to bring a child seat on board.
Winter tour availability (December 1 – February 29):
Please note that we require a minimum of 4 guests for the tour to operate. On rare occasions in the winter we might need to move your tour to another day or refund your payment. If this is the case we will notify you with at least 24 hours notice of the change and offer you an alternate day or full refund. Don’t worry, this rarely happens so your booking is not likely to change.
What is the difference between the winter and summer Niagara Falls tour?
The tour is mostly the same, however in the winter the itinerary will adjust slightly from day to day depending on weather conditions. Niagara Falls is beautiful in the winter and highly recommended.
