Niagara Falls Tour FAQ

Ticketing FAQ

Does the Niagara Falls tour run daily?

Yes, Queen Tour’s Niagara Falls tour operates every day of the year. When you book your Niagara Falls tour, you will see a calendar with tour availability.

How much does the Niagara Falls Tour cost?

A Niagara Falls tour will cost CAD $96 for adults and $87 for children ages 12 and under. If you’re new to North America, you’ll also notice that a sales tax is added to your final price. In Ontario, Canada, the tax is set to 13%.

What methods of payment are accepted?

We accept standard methods of payment including Visa, MasterCard, American Express. Payment can be made at the time of booking your tour to Niagara Falls. You can also select the “Pay on Arrival” option when booking, and pay with cash on the bus. Advanced payment is recommended to hold your seat and is fully refundable with 24 hours’ notice. Bookings that opt to pay in cash will need to confirm their attendance by emailing us at least 48 hours before the tour date to hold the reservation.

In order to ensure the safety of your credit card, payments are processed using Stripe, the world’s most trusted payment processor which is used by companies like Google, Amazon and Shopify.

What is the cancellation and refund policy?

Book with peace of mind with our flexible cancellation policy. You can move, modify or cancel your booking if you email us at [email protected] 24 hours before your scheduled pick-up time. No questions asked!

Is the tour available in the winter?

Queen Tour operates its day tours to Niagara Falls every day of the year, including in the summer and winter seasons. The only difference between the summer Niagara Falls tour and the winter Niagara Falls tour is that the optional boat ride add-on is only open in the summer, whereas in the winter you can do other activities like the Bird Kingdom, Journey Behind the Falls or Skylon Tower instead. The falls are beautiful in the winter, and you will have an incredible trip. Make sure to dress appropriately for the weather.

Do you offer private charter tours of Niagara Falls?

Private charter tours of Niagara Falls are available all year round. Prices start at $1235 for groups of up to 13, and $2035 for groups of 14 – 24, plus attraction costs. Pick-up for a private charter to Niagara Falls can be arranged from anywhere in Toronto, Mississauga, Niagara Falls or in surrounding cities.

Smaller groups of people are better off booking our regular small-group tour. Groups of 10+ are eligible for a group discount on the regular group tour by contacting [email protected].

We require early notice to reserve a bus and driver so please request the private charter as soon as you can.

Can infants join the tour?

Infants can join the tour for free if they sit on your lap. You can bring your own child seat on the bus with the purchase of a child ticket. Please let us know in advance if you wish to bring a child seat on board.

Transportation FAQ

What kind of vehicle is used for the tour?

Queen Tour Niagara Falls Tours uses new model vans and minibuses that are 2016 and newer. All vehicles have air conditioning. You will see either a white or black bus with QUEEN written on the front. Our vehicles are sized to fit 6, 14 or 24 people.

Queen Tour Niagara Falls Tours Bus Tours

Tour Bus tours from Toronto. Travel in a minibus with a small group.

How many people will be in the tour group?

Queen Tour’s Niagara Falls tour is a small-group tour, meaning you will be with groups of up to 6, 14 or 24. Most tour operators in Toronto use a coach bus with either 34 or 48 seats. This feels very impersonal and more like an expensive transportation service. In our view, a tour is more enjoyable with smaller groups.

During COVID-19, and at least until early 2022, we will be restricting tour group sizes to a max of 14 people. This is subject to change as conditions improve.

What are the departure points for the tour?

Round trip transportation is included from locations in Downtown Toronto and Mississauga. Click here to see all departure locations or use our map to type in your address and find the best option. If you are not near a pick-up location, the easiest places to meet us are either 279 Yonge St (Dundas Square / Dundas Station) or 100 Front St W (Fairmont Royal York / Union Station).

Downtown Toronto

Is it possible to be dropped off at a different location?

You can be dropped off either at your original departure location, or a different departure location in Downtown Toronto. Ask your tour guide when they pick you up in the morning if you want to be dropped off somewhere else. You can also send us an email in advance with your request.

Can I stay in Niagara Falls after the tour?

You will be able to stay in Niagara Falls after the tour is finished, however, you would need to take a 10-20 minute taxi ride from the final tour stop (which varies day by day) and we can’t offer a refund trip to Toronto. If you are planning a multi-day trip, you could consider looking into bus or train travel options.

Can I bring bags or luggage on the bus?

You can bring a small bag or carry on luggage to the bus. We can’t accommodate large luggage as there is no compartment under the bus.

Is the bus wheelchair accessible?

Large wheelchairs will not fit. Foldable wheelchairs are permitted if they are thin enough to fit in-between a seat.

Tour FAQ

How long is the Niagara Falls Tour?

Queen Tour’s Niagara Fall tour is around 9 hours long including transportation. Pick-up will be around 8:15 AM depending on your departure location. Return is between 4:30 – 5:30 pm, depending on traffic. With this schedule, you will skip heavy traffic in the morning, enjoy a full day in Niagara Falls, and return in time for an entire evening in the city.

How much free time is there in Niagara Falls?

You will usually have about 3 hours of free time in the winter, and 4 hours in the summer when the boat is operating. This will give you enough time for 1 to 2 add-on activities and lunch. You should budget about 1 hour for each optional activity, plus walking time.

The add-on activities are:

Niagara City Cruises boat tour ($38, summer only – pre-purchase an express boarding pass with your tour)
Journey Behind the Falls ($29)
Bird Kingdom ($16)
Niagara SkyWheel ($16)
Skylon Tower Observation Deck ($19)
Niagara Falls Helicopter Ride ($130, special tour group pricing)
+ More options in Clifton Hill, Niagara Falls

What is the tour itinerary?

Our tour from Toronto has been operating since 1994 and is run by local guides that are licensed by the Niagara Parks Commission. Given our experience, we might change the itinerary slightly based on weather and external conditions. Below is a sample of what a typical day will look like. You can find an in-depth Niagara Falls day trip itinerary here.

Tour Itinerary:

Depart in a comfortable and air-conditioned minibus around 8:00 AM in the morning to beat traffic and return around 5:00 PM for an evening in the city
Experience Niagara Falls with 3 to 4 hours of free time based on your tour guides recommendations – and join iconic attractions like a boat ride (summer), Journey Behind the Falls, the Bird Kingdom, Skylon Tower a helicopter ride and more
Visit the flashy Clifton Hill village to shop for souvenirs, check out attractions like the Skywheel or a wax museum, and grab lunch (you might enjoy a picnic by the waterfalls)
Seasonal stops and photo opportunities at key landmarks like the Niagara Whirlpool Rapids, Queenston Heights, Niagara Hydro Station, Walker’s Country Market, the world’s smallest church and more
This itinerary may vary based on season and day-to-day conditions. The tour guide might make adjustments to improve your experience.

Does the tour stop at Niagara-on-the-Lake?

Unfortunately, Niagara-on-the-Lake has decided to disallow all tour groups from dropping passengers off in the town. The only option would be to spend an extra hour taking a shuttle bus or walking to Niagara-on-the-Lake. Although it is a nice town, it’s not worth taking away from the free time in Niagara Falls or the other tour stops. We are hoping that the town council will reconsider this decision soon. However, we will be stopping at a winery in Niagara-on-the-Lake, so you will still get to enjoy the beautiful scenery at Lakeview Wine Co.

What can I do for lunch?

You have the option to either bring a packed lunch or to purchase lunch on the tour. If you bring a packed lunch, there are many great spots to have a picnic outside in the summer, and also inside in the winter. If you wanted to buy lunch, you will be able to do so during your free time in the Niagara Falls and Clifton Hill areas. There are many restaurants in the area we will be in.

What if it is raining or bad weather?

The tour will continue to operate except for extreme weather conditions, or dangerous driving conditions. You will still enjoy the trip and the activities in Niagara Falls will still be in full operation. Be sure to dress appropriately for the weather.

Spring and Summer Tours

In the summer you should bring an extra pair of flip-flops or shoes if you are going on the Niagara City Cruises boat tour because you will get a little wet. Be sure to also pack sunscreen. If the weather is forecasting rain, you should bring an umbrella.

Fall and Winter Tours

If the weather forecast calls for rain, be sure to bring an umbrella. Otherwise, just dress warmly. Expect to spend a lot of time outdoors (you’re going to be in Niagara Falls after all, and it looks beautiful in the winter). As long as you dress warm you will have an amazing trip, and manage a lot of great photos.

Tour Add-On FAQ

What add-ons are available for the tour?

You’ll be able to join famous attractions and activities in Niagara Falls as part of your free time. Your tour guide will provide more information about the options on the day of your tour and will direct you where to go. You would pay for these add-on options at the ticket box for each attraction with cash or credit card. We do not recommend pre-purchasing tickets online in advance of the tour for any of the add-on activities. There won’t be lineups at the time we arrive in Niagara Falls so you can get tickets quickly, and it will save you potential headaches if you have a change in plans. You can budget about 1 hour for each activity, and you will have around 3-4 hours of free time for activities and lunch. In addition to these, Clifton Hill has many more options that are family-friendly and fun like an arcade, wax museum and more.

The optional add-ons you can add to your tour are:

Niagara City Cruises boat tour ($38, available from around May to November depending on the weather)
Journey Behind the Falls ($29, available all year)
Bird Kingdom ($16, all year)
Niagara SkyWheel ($16, all year)
Skylon Tower observation deck ($19, available all year)
Niagara Helicopter ride over the falls ($130, available all year, ask your tour guide at the start of your tour and they will arrange your flight and get you our tour discount)

Do I need to pre-purchase tickets for add-ons like the boat tour?

You can pre-purchase a skip-the-line attraction ticket with your Niagara Falls tour cost. In the summer (around May to December) our pre-purchase attraction is the Niagara City Cruises boat ride. When it is not operating, we would take you to the Journey Behind the Falls attraction. Aside from an included attraction, you can do 1-2 other key attractions in Niagara Falls, and purchase tickets for those at the ticket box for each activity.

When does the Niagara Cruises boat tour operate?

The Niagara Cruises boat tour operates from around May to November, depending on the weather. It might operate as early as April or as late as December. Click here to view the most updated schedules.

In the event that the boat tour isn’t operating when you visit, we suggest doing the Journey Behind the Falls add-on instead, where you get to go deep under the tunnels behind the waterfalls. You can also do the Skylon Tower observation deck and see views of the entire Niagara Falls region.

Will there be enough time to do multiple activities in Niagara Falls?

We will have around 3 to 4 hours of free time in Niagara Falls. There is time for one to two activities and lunch. Most people prefer the Niagara City Cruises boat tour in the summer and Journey Behind the Falls in the winter. Other options are available such as the Skylon Tower observation deck, the Bird Kingdom, etc. Each activity will take about 1 hour, plus walking time.

In addition to these activities, a helicopter ride above Niagara Falls is available upon request. Let your tour guide know at the start of the day if you want to ride the helicopter and they will arrange your flight.

What attractions are open in the winter?

In the winter, you’ll be able to do pretty much all of the same things that someone would do on our summer tour, with the exception of the boat ride in the waterfalls. The add-on options in the winter are:

Journey Behind the Falls ($29, available all year)
Skylon Tower observation deck ($19, available all year)
Niagara Helicopter Ride ($130, available all year, ask your tour guide to arrange the flight for you at the start of your tour)

What else is there to do in Niagara Falls during my free time? Is Clifton Hill nearby?

There are many things you can do in Niagara Falls during your free time (3 hours in the winter and 4 hours in the summer). You will be able to head to the main strip called Clifton Hill. There are activities, shops, restaurants and shows in Clifton Hill. Some of these activities include: