Niagara Falls Tour FAQ

Ticketing FAQ

Yes, Queen Tour’s Niagara Falls tour operates every day of the year. When you book your Niagara Falls tour, you will see a calendar with tour availability.

A Niagara Falls tour will cost CAD $89 for adults and $79 for children ages 11 and under. If you’re new to North America, you’ll also notice that a sales tax is added to your final price. In Ontario, Canada, the tax is set to 13%.

We accept standard methods of payment including Visa, MasterCard, American Express. Payment can be made at the time of booking your tour to Niagara Falls. You can also select the “Pay on Arrival” option when booking, and pay with cash on the bus. Advanced payment is recommended to hold your seat and is fully refundable with 24 hours’ notice. Bookings that opt to pay in cash will need to confirm their attendance by emailing us at least 48 hours before the tour date to hold the reservation.

In order to ensure the safety of your credit card, payments are processed using Stripe, the world’s most trusted payment processor which is used by companies like Google, Amazon and Shopify.

Book with peace of mind with our flexible cancellation policy. You can move, modify or cancel your booking if you email us at 24 hours before your scheduled pick-up time. No questions asked!

Queen Tour operates its day tours to Niagara Falls every day of the year, including in the summer and winter seasons. The only difference between the summer Niagara Falls tour and the winter Niagara Falls tour is that the optional boat ride add-on is only open in the summer, whereas in the winter you can do the optional Journey Behind the Falls or Skylon Tower instead. The falls are beautiful in the winter, and you will have an incredible trip. Make sure to dress appropriately for the weather.

Private charter tours of Niagara Falls are available all year round. Prices start at $649 in the winter and $799 in the summer, depending on the group size and other factors. Pick-up for a private Niagara Falls tour can be arranged from anywhere in Toronto, Mississauga, Niagara Falls or in surrounding cities. Unless you are with a large group, our regular small-group tour might be a better option. We require early notice to reserve a bus and tour guide so please request the private tour as soon as you can.

Infants can join the tour for free if they sit on your lap. You can bring your own child seat on the bus with the purchase of a child ticket. Please let us know in advance if you wish to bring a child seat on board.

Transportation FAQ

Queen Tour Niagara Falls Tours uses new model vans and minibuses that are 2016 and newer. All vehicles have air conditioning. You will see either a white or black bus with QUEEN written on the front. Our vehicles are sized to fit 6, 14 or 24 people.

Queen Tour Niagara Falls Tours Bus Tours

Tour Bus tours from Toronto. Travel in a minibus with a small group.

Queen Tour’s Niagara Falls tour is a small-group tour, meaning you will be with groups of up to 6, 14 or 24. Most tour operators in Toronto use a coach bus with either 34 or 48 seats. This feels very impersonal and more like an expensive transportation service. In our view, a tour is more enjoyable with smaller groups.

During COVID-19, and at least until early 2022, we will be restricting tour group sizes to a max of 14 people. This is subject to change as conditions improve.

Our tour departs from Downtown Toronto, Mississauga and the Pearson Airport area. Click here to see all of our tour departure locations. If you are not near a departure location, the easiest places to meet us are either 279 Yonge St (Dundas Square) or 100 Front St W (Fairmont Royal York Hotel).

  1. Royal Ontario Museum, 100 Queens Park – 7:50 AM
  2. DoubleTree by Hilton Toronto Downtown, 108 Chestnut – 8:00 AM
  3. Courtyard by Marriott Toronto Downtown Hotel, 475 Yonge St – 8:10 AM
  4. Chelsea Hotel Toronto, 33 Gerrard St W – 8:10 AM
  5. Dundas Square / Dundas Station, 279 Yonge St – 8:15 AM
  6. Queen Station / Dineen Coffee Co., 140 Yonge St – 8:15 AM
  7. Hockey Hall of Fame / King Station, 30 Yonge St. – 8:20 AM
  8. Fairmont Royal York Hotel / Union Station, 100 Front St W – 8:25 AM
  9. InterContinental Toronto Centre, 225 Front St W – 8:25 AM
  10. 300 Front St W – 8:30 AM
  11. 352 Front St W – 8:30 AM
  12. PEARSON AIRPORT: DoubleTree by Hilton Toronto Airport, 925 Dixon Rd – 8:50 AM (Sat and Sun only, drop off at Union Station in Downtown Toronto, 2 or more passengers)
  13. MISSISSAUGA: Holiday Inn Express & Suites Mississauga-Toronto Southwest, 2125 N Sheridan Way – 9:00 AM

You can be dropped off either at your original departure location, or a different departure location in Downtown Toronto. Ask your tour guide when they pick you up in the morning if you want to be dropped off somewhere else. You can also send us an email in advance with your request.

You will be able to stay in Niagara Falls after the tour is finished. We finish the trip at Lakeview Wine Co. We won’t be able to return you to the main Niagara Falls area where the hotels are, as we will be in the opposite direction. You will need to order an Uber from here. Our suggestion is to take an Uber to the town of Niagara-on-the-Lake since it is close and tour groups are not allowed to stop there. From there you can take a bus or uber back to the main area in Niagara Falls.

We do not offer transportation back to Toronto on other days. You will be able to take a bus back to Toronto. You can Google bus routes from Niagara Falls to Toronto to find transportation options.

You can bring a small bag or carry on luggage to the bus. We can’t accommodate large luggage as there is no compartment under the bus.

Large wheelchairs will not fit. Foldable wheelchairs are permitted if they are thin enough to fit in-between a seat.

Tour FAQ

Queen Tour’s Niagara Fall tour is around 9 hours long including transportation. Pick-up will be around 8:15 AM depending on your departure location. Return is between 4:30 – 5:30 pm, depending on traffic. With this schedule, you will skip heavy traffic in the morning, enjoy a full day in Niagara Falls, and return in time for an entire evening in the city.

You will have approximately 3 hours of free time in Niagara Falls. This can vary depending on daily conditions. You will have enough time for sightseeing, one add-on activity and to get lunch. If you want to do two add-on activities, you could consider packing a lunch.

The add-on activities are the Niagara City Cruises boat tour (summer), Journey Behind the Falls (all year) and Skylon Tower (all year).

In addition to your free time in Niagara Falls, you can also do a helicopter ride over the falls. Tell your tour guide in the morning and they will arrange your flight. You will still be able to do another activity in Niagara Falls if you want to.

Our tour from Toronto has been operating since 1994 and is run by local guides that are licensed by the Niagara Parks Commission. Given our experience, we might change the itinerary slightly based on weather and external conditions. This is a sample of what a typical day will look like.

Tour Itinerary:

  • Downtown pick up around 8:30 AM
  • Niagara Falls – arrive at 10 AM and enjoy around 3 hours of free time for sightseeing, optional add-on activities and lunch
  • Seasonal stops and photo opportunities at the Niagara Whirlpool Rapids, Queenston Heights, the hydro station, a local country market or other key locations
  • Scenic and narrated drive across the Niagara Parkway
  • Wine Tasting including icewine
  • Return to Toronto around 5:00 – 5:30 PM

Unfortunately, Niagara-on-the-Lake has decided to disallow all tour groups from dropping passengers off in the town. The only option would be to spend an extra hour taking a shuttle bus or walking to Niagara-on-the-Lake. Although it is a nice town, it’s not worth taking away from the free time in Niagara Falls or the other tour stops. We are hoping that the town council will reconsider this decision soon. However, we will be stopping at a winery in Niagara-on-the-Lake, so you will still get to enjoy the beautiful scenery at Lakeview Wine Co.

You have the option to either bring a packed lunch or to purchase lunch on the tour. If you bring a packed lunch, there are many great spots to have a picnic outside in the summer, and also inside in the winter. If you wanted to buy lunch, you will be able to do so during your 3 hours of free time in Niagara Falls. There are many restaurants in the area we will be in.

The tour will continue to operate except for extreme weather conditions, or dangerous driving conditions. You will still enjoy the trip and the activities in Niagara Falls will still be in full operation. Be sure to dress appropriately for the weather.

Spring and Summer Tours

In the summer you should bring an extra pair of flip-flops or shoes if you are going on the Niagara City Cruises boat tour because you will get a little wet. Be sure to also pack sunscreen. If the weather is forecasting rain, you should bring an umbrella.

Fall and Winter Tours

If the weather forecast calls for rain, be sure to bring an umbrella. Otherwise, just dress warmly. Expect to spend a lot of time outdoors (you’re going to be in Niagara Falls after all, and it looks beautiful in the winter). As long as you dress warm you will have an amazing trip, and manage a lot of great photos.

Tour Add-On FAQ

You’ll be able to join famous attractions and activities in Niagara Falls as part of your free time. Your tour guide will provide more information about the options on the day of your tour and will direct you where to go. You would pay for these add-on options at the ticket box for each attraction with cash or credit card. We do not recommend pre-purchasing tickets online in advance of the tour for any of the add-on activities. There won’t be lineups at the time we arrive in Niagara Falls so you can get tickets quickly, and it will save you potential headaches if you have a change in plans. You will have time for 1 to 2 attractions during your tour.

The optional add-ons you can add to your tour are:

  • Niagara City Cruises boat tour ($36, available from around May to November depending on the weather)
  • Journey Behind the Falls ($29, available all year)
  • Skylon Tower observation deck ($19, available all year)
  • Niagara Helicopter ride over the falls ($130, available all year, ask your tour guide at the start of your tour and they will arrange your flight and get you our tour discount)

You’ll have the opportunity to purchase tickets for the add-on activities directly at the ticket box on the day of your tour. We suggest avoiding to pre-purchase tickets online because either way there won’t be lineups when we arrive, and it will be easier to decide on your trip how you want to spend your day, after speaking with your tour guide and seeing the falls.

The Niagara Cruises boat tour operates from around May to November, depending on the weather. It might operate as early as April or as late as December. Click here to view the most updated schedules.

In the event that the boat tour isn’t operating when you visit, we suggest doing the Journey Behind the Falls add-on instead, where you get to go deep under the tunnels behind the waterfalls. You can also do the Skylon Tower observation deck and see views of the entire Niagara Falls region.

We will have around 3 hours of free time in Niagara Falls. There is time for one activity and lunch. If you decide to pack a lunch, you’ll be able to fit in two add-on activities. Most people prefer the Niagara Cruises boat tour in the summer and Journey Behind the Falls in the winter. Other options are available such as the Skylon Tower observation deck.

The Niagara Cruises boat tour will take about 1 hour in total. The Skylon Tower will take about 1 hour. Journey Behind the Falls will take about 1 to 1.5 hours.

In addition to these activities, a helicopter ride above Niagara Falls is available upon request. Let your tour guide know at the start of the day if you want to ride the helicopter and they will arrange your flight.

In the winter, you’ll be able to do pretty much all of the same things that someone would do on our summer tour, with the exception of the boat ride in the waterfalls. The add-on options in the winter are:

  • Journey Behind the Falls ($29, available all year)
  • Skylon Tower observation deck ($19, available all year)
  • Niagara Helicopter Ride ($130, available all year, ask your tour guide to arrange the flight for you at the start of your tour)

Aside from the add-on attractions, there are a ton of things you can do in Niagara Falls during your 3 hours of free time. You will be able to head to the main strip called Clifton Hill. There are tons of shops, restaurants and activities in Clifton Hill. Some of these activities include:

  • Niagara SkyWheel
  • Movieland Wax Museum (Fri – Sun)
  • Ripley’s Believe it Or Not (Sat and Sun)
  • Dinosaur Adventure Golf
  • Great Canadian Midway