Queen Tour Niagara Falls Tours FAQ (Frequently Asked Questions)
We are so excited that you are looking into our tours and giving us the privilege to work with you! Find a list of the most common questions below.
We use new model sprinter vans and minibuses that are 2018 and newer. All vehicles have dual air conditioning systems (front and rear) as well as heaters. Our buses are white and say QUEEN on them. Our fleet consists of mini-coaches with space up to 28 passengers. Each bus is equipped with charging stations for iPhone and Android devices.
We've learned that the tour is much more efficient with these smaller group sizes, so we don't use big coaches on our tours like other companies do. This way we can ensure the best possible tour experience.
Our buses are all strictly maintained as per manufacturer recommendations. We have licensed dealers in Toronto and Niagara Falls to ensure issues can be dealt with swiftly. Our drivers are all trained to do daily pre-drive inspections. Our Fleet Manager does throughout reviews of each bus each week. We also have semi-annual safety inspections with the Ministry of Transportation to ensure our buses are up to standards.
Queen Tour is a family-owned boutique tour operator operating since 1994. We have taken hundreds of thousands of passengers on tours to Niagara Falls and are well-regarded in the industry. Our specialty and main focus is Niagara Falls. We invest in creating memorable and seamless tour experiences for our guests.
We are a team of around 10 people including our office staff, tour guides and Fleet Manager. We strive to provide a great workplace for our team. The owner likes to say "I want this to be a place that I would want to work at".
To learn more about Queen Tour, check out our About Us page.
We are fully licensed and insured. Insurance means as a corporation and for our vehicles, including liability and passenger hazard insurance. Licensing means we have all the required licenses and certificates granted by the Ministry of Transportation and Niagara Falls.
Our tour guides are all licensed via Niagara Parks, and actively maintain and renew their tour guide licenses. Their driving records, medical records and license status are actively monitored.
Tour prices vary based on the package selected and start from $99. All prices on our website are written in $CAD, but when you book your tour you can select from many currencies and avoid foreign transaction fees by booking in your home currency.
In Canada and the USA, it is normal for prices to be shown pre-tax. Ontario has a 13% HST tax which is added to your final bill. We are proud to offer one of the only booking experiences in Toronto that does not have an additional service fee on top of the tax.
It is customary in Canada to leave a cash gratuity for your tour guide if you enjoyed the trip. We understand this is not normal in other cultures or it might not be affordable for some people. Gratuities are recommended but always up to you, so don't feel pressure 🙂
When you book with us, you can feel security in knowing that you can cancel your tour with 24 hours' notice and receive a 100% refund. As long as you either cancel yourself from the link in the booking confirmation email, or email us by 8:00 AM the day before your tour, you will be able to receive your full refund.
Cancellations within 24 hours of the tour date are not refundable. We might be able to move your booking to another day for free if you email us at 8:00 PM the night before your new travel date. If there is availability, subject to our discretion, we might be able to move your booking. Note that we usually sell out our tours, so this is no guarantee.
Our Niagara Falls Day Tour and Chocolate, Wine and Niagara-on-the-Lake Day Trip have 12 pick-up locations across Downtown Toronto and in Mississauga.
The Niagara Falls Afternoon and Evening Tour has pick-up locations in Downtown Toronto, Mississauga and also in Niagara Falls.
You can request a different drop-off point from one of our offered locations by asking your tour guide on your trip.
While making your booking, you can enter your address or hotel and see a map showing you your closest pick-up location.
Larger groups might be interested in a private Niagara Falls tour. This is a great option for groups of 10 or more looking for a more intimate experience. We have organized private tours for group sizes ranging from 4 to 200. Smaller groups, especially groups under 10 people, should consider joining our regular tour as it will be much better pricing. Learn more about private Niagara Falls tours here.
Group discounts are also available on our regular tour for parties of 8 or more. Email us at [email protected] to inquire about a group discount.
The Niagara Falls Day Tour is approximately 9 hours long, depending on your pick-up location and traffic. Pick-up times range from 7:45 to 8:20 AM in Toronto or at 8:55 AM in Mississauga. The return to Mississauga is around 4:30 to 5:00 PM and the return to Toronto is around 5:00 to 6:00 PM. Specific times depend on daily conditions and traffic.
On rare occasions we might return past 6:00 PM, however, this is not the norm.
A quick summary of the itinerary can be found below. The actual itinerary and order might change due to daily conditions.
- Pick-up from the agreed location and 1.5 - 2 hour drive to Niagara Falls
- Maple syrup tasting and rest stop
- Niagara Falls free time (3 to 4 hours)
- Niagara Parks scenic drive with seasonal stops including the Niagara Whirlpool, Hydro Power Station, the Floral Clock and Queenston Heights Lookout
- Return to your original location
Aside from the Hornblower Boat Cruise or Journey Behind the Falls, you will have time for 1 more attraction, and sometimes even 2 more depending on the lines. Other options include:
- A 12-minute helicopter ride above the waterfalls (approx. $151 after our tour discount)
- The Skylon Tower observation deck ($approx C$21)
- The Niagara SkyWheel (approx. C$18)
- Ziplining alongside the waterfalls (approx. C$100)
- Many other smallest activities in Niagara Falls
Please do not purchase advance attraction tickets because the itinerary will change day-to-day and we can't guarantee times. Especially for the helicopter ride, your tour guide needs to call them in the morning to make sure the skies are safe to fly that day (plus you will have a discount from our partnership with them if you pay for it at the helicopter ticket box).
There are a ton of awesome restaurants you can choose from in Niagara Falls, or you can bring your own lunch and have a picnic in the park or eat indoors.
Options range from cheaper fast-food restaurants to nicer sit-down restaurants. Many great choices have views of the waterfalls while dining. Ask your tour guide for advice!
We do not suggest making reservations in advance because the time can't be guaranteed.
The Niagara Falls Day Tour is generally the same in the winter and summer. The winter tour is usually a bit shorter because there is less traffic on the roads and there are no line-ups in Niagara Falls. In the summer we extend your free time in Niagara Falls due to the line-ups.
In the summer you will be able to ride the famous Hornblower Boat Cruise. When the boat is closed for a few months in the winter (usually around December to April depending on the weather conditions), we replace the boat cruise with Journey Behind the Falls tickets.
Niagara Falls is absolutely stunning in the summer with all the parks and gardens. It is also gorgeous in the winter with snow and ice everywhere. Both will be incredible experiences.
A summary of the itinerary can be found below. The actual itinerary and order may vary based on daily conditions.
- Pick-up from Toronto, Mississauga or Niagara Falls
- Tour through Niagara Falls
- Hornblower Boat Cruise (when available) or Journey Behind the Falls
- Free time in Niagara Falls
- VIP package: 3-course dinner overlooking the waterfalls and a tour of Illumination Tower - change the colours of the waterfalls with your own hands!
- Niagara Falls Fireworks (only on certain days)
- Winter Festival of Lights (approximately November 18 to January 7)
- Return to your original location
We include 2 attractions with the base tour. These are:
- Hornblower Boat Cruise, replaced with Journey Behind the Falls when the boat is closed
- Skylon Tower, replaced with the Floral Showhouse when there is low visibility
Guests who select the VIP package will also get:
- A 3-course dinner overlooking the waterfalls
- A tour of Illumination Tower, where you can change the colours of the waterfalls with your own hands!
A summary of the itinerary can be found below. The actual itinerary and order may vary based on daily conditions.
- Pick-up from Toronto, Mississauga
- Chocolate Factory tour and tasting
- Walkers Country Market rest stop
- Niagara-on-the-Lake for lunch and free time
- Jackson Triggs Estate Winery for tour and tasting
- Return to your original location
We include the following attractions with your ticket:
- Chocolate factory tour
- Winery tour and tasting
This tour is completely different from the Niagara Falls day tour. We created it to provide an alternative day trip for tourists and locals in Toronto who have already been to Niagara Falls. This is an amazing day trip to book as a follow-up to a Niagara Falls tour that you might have booked with us or another touring company. We hand-crafted the itinerary with all the most awesome things we could find in the Niagara region, and it should be an unforgettable day!
If someone has not been to Niagara Falls yet, we recommend starting with that tour. You HAVE to see the waterfalls if you've never been!
Private Tour Request
Organizing a trip for a big group?
We can work with you to plan a custom-tailored itinerary to Niagara Falls, or other local transportation needs.