Privacy Policy

Effective Date: September 26, 2024

C U TOURS INC., operating as Queen Tour (“we,” “our,” or “us”), is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us through our website (tourstoniagarafalls.com) or our services. By using our services, you agree to the terms of this policy.

1. Information We Collect

1.1 Personal Information:

We collect personal information that you provide directly to us, such as when you book a tour or contact us. This may include your name, email address, phone number, billing information, and any other details necessary to facilitate your booking.

1.2 Automatically Collected Information:

We may automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages visited. This data helps us understand how you use our services and improve your experience.

1.3 Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our website.

2. How We Use Your Information

2.1 To Provide Services:

We use your personal information to process bookings, communicate with you about your reservations, and fulfill the services you have booked.

2.2 To Improve Our Services:

We analyze data to improve our website functionality, customer service, and overall user experience.

2.3 Marketing and Communications:

With your consent, we may send you promotional emails about our tours, special offers, and other updates. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails. Notifications directly related to your booking will be sent after making a reservation.

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal information under the following legal bases:

Performance of a Contract: To fulfill our obligations under a contract with you, such as processing your booking.
Consent: Where you have given us explicit consent to process your information, such as for marketing communications.
Legitimate Interests: To pursue our legitimate business interests, such as improving our services and securing our website.
Compliance with Legal Obligations: Where we need to process your information to comply with legal requirements.

4. Sharing Your Information

4.1 Service Providers:

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and delivering our tours. These service providers are contractually obligated to protect your information and only use it as necessary to perform services on our behalf.

4.2 Legal Requirements:

We may disclose your information if required by law, regulation, or legal process, or in response to valid requests by public authorities.

4.3 Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. International Data Transfers

As we serve international customers, your information may be transferred to and processed in countries outside of Canada, including countries that may not have the same level of data protection laws as your home jurisdiction. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions where it is processed.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Objection: You can object to the processing of your information where we are relying on legitimate interests.
Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at the email address provided below. We may require verification of your identity before fulfilling such requests.

8. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information. Children must be accompanied by adults on the tour.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.